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How do I place an order?
Choose the quantity (single, 2-pack, 3-pack, 6-pack) shown for the product you want. Once you've made your choice, add the product to your cart using the black “Add to cart” button.
If you have a Monte Nativo customer account, it's even quicker, because we already know you. No account? You can of course order without one, we'll just need your details.
Would you like to create a customer account? Just click here.
Where can I see my order status?
You can see your order status in your Monte Nativo customer account. Under “Orders” you'll find the current status of your order.
How do I know if the product I want to order is available?
If a product is out of stock, it can't be added to the cart.
How can I pay?
You can pay securely with Sofort, PayPal, credit card, Klarna Pay later or iDEAL, or by bank transfer (payment within 7 days).
How much does delivery cost?
Delivery costs (incl. statutory VAT) for orders to Germany (excluding German islands) are £3.40*; for orders to Austria, Spain, France, the United Kingdom, Italy and the Netherlands, £5.95**.
* We offer free delivery on orders over £45.
** We offer free delivery on orders over £60.
Find out more about delivery & payment terms here.
How long does delivery take?
Delivery within Germany usually takes 1-3 working days. Where possible, we dispatch on the day you order.
Delivery to Austria, Spain, France, the United Kingdom, Italy and the Netherlands takes 3-6 working days.
Find out more about delivery & payment terms here.
How do I create a customer account?
A Monte Nativo customer account gives you lots of benefits: you don't have to enter your address every time you order, and we'll keep you up to date with all the news, new products and exclusive offers.
To create a customer account, click here.
Already have a customer account and want to log in? Click here.
I have forgotten my password. What can I do?
Click the “Account” button at the top right of the page and choose “Forgot your password?”. Enter the email address you used for your Monte Nativo customer account and click the “Reset password” button.
We'll send you an email so you can create a new password.
How can I cancel or change my order?
Click here to cancel or change your order.
Once your order has been cancelled, we'll send you a confirmation. If the goods are already on their way to you, you can refuse delivery or send them back to the address shown on the returns slip. The amount you have already paid will be refunded automatically to your payment method.
Refunds are always made using the same payment method you used for your order. Depending on the payment method and, where applicable, your bank, it may take a few days for the amount to be refunded.